If approached by a customer stating damage to their vehicle from any of the Kelley Car Washes follow the below steps:
Provide them the Car Wash Accident Contact Card, and inform them that there is a process in place for addressing their concerns. They must follow the directions on the card.
Let the customer know if they email the provided email address, a Kelley representative will be in touch within 24 hours of receipt of claim.
Cards can be found at all reception desks and with all managers. If you need more cards, please contact HR.