It is our daily mission to provide world-class assistance to our customers during the purchasing process, the maintenance of their vehicles and in all their interactions with Kelley Automotive, and each day, our teams deliver on that mission. Each month, we want to highlight a few of the stories our customers have shared about their experience with Kelley Automotive and offer our sincere gratitude to the employees that create these memorable moments.
On behalf of all of us at Kelley Automotive, thank you for delivering a customer experience that rises above industry standards and exceeds expectations.
Adam Mayflower:
Great customer service. Adam called and went over everything that needed to be done to my vehicle and explained it where I could understand it!! I asked if he could also check the tread depth on my tires & he did it right away. Thanks Adam!!!
Cynthia Long & Brendin Gerdom:
I needed to thank Miss Cynthia at the Business Develop Center for her efforts and dedication to use a solutions-based strategy, upon answering my call. Furthermore, she put me in touch with a gentleman that not only claimed to be, but proved to be, a ‘Cadillac Product Specialist’. He answers to the name, Brendin Gerdom. I can’t say enough. I haven’t had the personal customer service he provided this evening, in 10 years, ANYWHERE! Lexus, Toyota, Honda and more… I mean it folks; this fella crushed it. Above and beyond doesn’t even say it all. Everyone that knows me and reads this is tipping their hat young man! Well done, Mister Gerdom! Be well, sir.
Kelli Wiley:
I was greeted right away. Kelly was my service rep, and she was so amazing! She made my first service visit exceptional! I then received a text with a link to a video, the video shows in detail everything that was checked on my vehicle! I recommend!