It is our daily mission to provide world-class assistance to our customers during the purchasing process, the maintenance of their vehicles and in all their interactions with Kelley Automotive, and each day, our teams deliver on that mission. Each month, we want to highlight a few of the stories our customers have shared about their experience with Kelley Automotive and offer our sincere gratitude to the employees that create these memorable moments.
On behalf of all of us at Kelley Automotive, thank you for delivering a customer experience that rises above industry standards and exceeds expectations.
Rick Dones and Dennis Ernest
I had an absolutely amazing experience at Tom Kelley Buick GMC! From start to finish, the team made the entire process seamless and enjoyable. Dennis Ernest provided exceptional service—he was attentive, knowledgeable, and genuinely cared about finding the perfect vehicle for me. He went above and beyond to ensure all my questions were answered and that I felt confident in my decision. Rick Dones, the Sales Manager, was also fantastic. His professionalism and warm demeanor made the entire experience even better. You can tell that he takes great pride in leading a team that puts customers first. If you’re looking for a dealership that combines outstanding service, a great selection, and a team that truly values their customers, Tom Kelley Buick GMC is the place to go. I can’t recommend them enough! Thank you, Dennis and Rick, for making this such a positive and memorable experience!
Christina Gentry
Christina was a pleasure to work with. She explained every detail of the process and offered her experience and knowledge throughout the entire process. She is a true professional in every sense of the word. The entire staff were friendly and helpful in answering our questions. In all, we couldn’t have been more comfortable about our decision to buy our BMW. We will definitely be back when it comes time to buy our next BMW.
Evan Emerick
What started out as a routine visit to the service department for an oil change, ended up with me driving a new vehicle off the showroom floor. When getting my vehicle serviced, I normally wait in the customer lounge area munching on some complimentary popcorn while scrolling through my phone. After finishing the last kernels of popcorn, I thought a quick walk through the showroom was in-order to check out the new Chevy line-up for 2025. Most of the models I immediately recognized. But in the far rear corner of the showroom was this SUV that immediately caught my attention. Come to find out this was the completely revamped Equinox for 2025. I mean this dawg was a real real looker! Radiant Red with a Summit White roof, a bold chrome front grille and garnished with 19 inch black machined aluminum wheels. I was absolutely in love. There was no turning back at this point. Santa’s sleigh had jingle bells written all over it, and I was gonna be in the drivers seat. A special thanks to my sales person, Evan Emerick. He worked tirelessly to get me all the discounts available to me and continued to crunch the numbers to where without any money out of pocket and a payment that was still within budget. During the test drive, Evan explained all of the latest tech gadgetry available throughout the cabin and linked my phone. Loads of new technology compared to my 2022 Trailblazer. Applying for a pilots license may be in-order since sitting behind the wheel is similar to being in the cockpit of a Cessna. So this is how a routine oil change turned into driving off in a new 2025 Equinox. Also a special thanks to all those that played a part in making the deal happen.