Customer Voice
It is our daily mission to provide world-class assistance to our customers during the purchasing process, the maintenance of their vehicles and in all their interactions with Kelley Automotive… And each and every day, our teams deliver on that mission. Each month, we want to highlight a few of the stories our customers have shared about their experience with Kelley Automotive and offer our sincere gratitude to the employees that create these memorable moments.
On behalf of all of us at Kelley Automotive, thank you for delivering a customer experience that rises above industry standards and exceeds expectations.
Carlos Urrutia
Carlos got my car in right away and was ready at the time promised. Carlos kept me updated on the progress as my care was being serviced. Great job Carlos!
Paul Coy
Paul Coy was my advisor and took over some old issues that hadn’t been resolved on previous visits. He listened to me and involved the service manager to make sure the problems were addressed. A loaner vehicle was available and provided. Paul communicated updates to me while my vehicle was in the shop and informed me when repairs had been completed. I am very pleased with the outcome.
Shawn Touchet & Jake Gallogy
Normally buying a new vehicle is so stressful and takes hours to work out a deal. Not this time. We worked with Shawn and Jake located at Value Dr. They made the process so quick and easy. You could tell that they truly wanted to meet our needs and make sure we were completely satisfied. Thank you both for making our experience enjoyable.