Customer Voice
It is our daily mission to provide world-class assistance to our customers during the purchasing process, the maintenance of their vehicles and in all their interactions with Kelley Automotive… And each and every day, our teams deliver on that mission. Each month, we want to highlight a few of the stories our customers have shared about their experience with Kelley Automotive and offer our sincere gratitude to the employees that create these memorable moments.
Mike Cramer, Scott Brooks , Tyler Brooks and Brian Dorsett
You start with the people and then go onward with the facility. Every person that my wife and I deal with has left a good impression of their professionalism and their personability. We have purchased three new vehicles since 2023. Each has been a great experience with superb BMW vehicles; an X3, M240i, and a Z4. We dealt with a great client advisor, Mike Cramer on each occasion. He knows his product well and by the time you have asked all your questions, you do to. No question is too trivial for Mike. He makes you feel like he is there for you no matter the time required. Pricing is always a time for trepidation, with Mike and general sales manager Scott Brooks that too flowed easily. The day of picking up the new vehicle was made easy also by Mike and the BMW genius Tyler. Again all the time that was needed for our learning experience was given without pushing us to move on. When service has been needed on our vehicles, we have an established relationship with service advisor Brian Dorsett. He is very knowledgeable, professional, and easy to talk and work with. The service and parts department have been very responsive and do quality work. The facility is top of the line and spotless. Great customer amenities, including a loaner vehicle if needed. We would recommend the BMW experience to anyone who is looking for a new or slightly used vehicle. Every employee who we have dealt with or have met, just in passing, go out of their way to make you feel welcome.